I am looking for products those are on Instagram or website but can not find them on Shopee or Tokopedia. Why?
For order using Shopee or Tokopedia, if you can not find the items, please email us at email@example.com. We do not upload all products to Shopee or Tokopedia for easier stock management. Product upload will be based on request.
Why after product uploaded to Shopee or Tokopedia, they are bought by others?
Related to the limited stock of some of our products, for products uploaded by request we recommend to be purchased immediately after we provide product link. This is to avoid the concurent order with other buyers. We are not responsible if there are other buyers ordering products faster. We will only keep stuff with Down Payment.
If I do direct purchase, can I get a discount?
There are no special discounts / price differences for purchases through the website or Tokopedia and Shopee unless it is mentioned during certain promo periods.
Can the item be bought directly at the physical store?
Currently we are only an online store and do not have a physical store.
I come from outside Indonesia, can I buy a product in your website?
We accept orders from all countries. Except for some countries restricted by Indonesia’s laws
What about the tax?
All taxes and custom fee are paid by the buyer.
What type of payment that is available?
For purchase through website, we only accept payment via paypal, BCA and Mandiri bank wire transfer. Account details for payment will be informed in the order confirmation email.
What courier do you use for shipping?
Our standard courier is JNE (for Indonesia) and EMS by Pos Indonesia (for international purchase). But we can also accommodate shipping via other courier: DHL, TNT, RPX, please contact us first.
How much is the cost of shipping?
For detail of the shipping cost, please check the site http://ems.posindonesia.co.id/ for the estimated shipping fee. All shipping are sent from Jakarta Barat, Indonesia.
When is the item shipped?
We do regular shipping every Monday, Wednesday and Friday (except holiday). Delivery schedule may change without prior notice, but order will be sent maximum within 4 working days (excluding saturday and sunday).
Can I request certain items those are not on the website?
Sure! Contact us at firstname.lastname@example.org with the details of the item you want. This item should be associated with Doll. We also accept buying service to buy toy. It should be a toy sold in Indonesia’s toy stores.